Payment and confirmation
Payment is due seven days before delivery. A booking is not guaranteed until the required payment has been received and confirmed.
Cancellations
Cancellations made at least four calendar days before delivery incur a $30 administration fee. Cancellations within three calendar days of delivery are not refundable.
Refundable cleaning and security deposits
A deposit applies to each roaster in the booking: small $40, standard $50, large $60 or extra large $70. A separate $25 cleaning deposit applies when charcoal cooking grills are supplied.
Deposits are refunded when the equipment and all supplied parts are returned properly cleaned, grease-free and undamaged. Repair, replacement or cleaning costs may be deducted where the booking conditions have not been met.
Equipment use and return
The hirer is responsible for the equipment while it is in their care. Roasters must be used on a stable, non-combustible outdoor surface with safe clearance from people, structures and flammable materials. All parts supplied with the equipment must be returned.
Meat weights and storage
Fresh meat weights can vary slightly from the quantity ordered. For example, a requested 4kg cut may weigh between 4kg and 5kg. Any material price difference may be deducted from the deposit or invoiced separately.
If meat is delivered before the event day, the customer must provide suitable refrigerated storage and keep it at a safe temperature.
Delivery and access
Delivery and collection pricing is based on the event address, access and agreed timing. The customer must provide accurate venue information, suitable access and a contact who is available at the arranged times.
Fire restrictions and safe operation
Charcoal cooking is subject to Victorian fire restrictions, venue requirements and Total Fire Ban rules. The customer must check current CFA advice and must not use charcoal equipment when it is prohibited or unsafe.
Questions
If anything is unclear, email booking@partyspithire.com.au before confirming your booking.